Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
As a part of our commitment to customer service, our Warranty Team is here to assist you with any troublesome equipment you may have purchased from us. Simply contact us and our customer service team will get back to you within 24 hours
In order for us to assist you, we ask that you retain your invoice for proof of purchase. We also may request that you return a part to the warehouse as proof of the issue, however in most cases, clear photographs of the damaged part will suffice.
You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted or easily returned i.e dropped off. It is generally the buyer's responsibility to return the item for a warranty claim (exceptions apply). You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, House Things may provide details allowing return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or statutory rights provided, you may be required to pay the transport and/or inspection costs (Estimates will be advised).