House Things - Frequently Asked Questions
Where is your business based?
We are an Australian owned and operated business. Our offices are based in Sydney. We have multiple supply warehouses, mainly in Sydney and Melbourne.
Do you have a showroom?
Our products are shipped directly from our warehouses which are closed to the public.
What is your warranty?
Most products come with a minimum 12 month manufacturers warranty, unless other wise stated on the product page.
Can I buy an extended warranty?
Yes. Please send us a message and we will let you know the cost of an extended warranty for that particular product email@example.com
Where are your goods delivered from?
Our main warehouses are based in Melbourne and Sydney and goods are usually shipped the same day or the next working day. Certain products such rugs may take a few days longer to ship.
What are your delivery times?
This will vary depending where you are located in relation to the warehouse where the goods are shipped from. However delivery is usually 2-7 days to most areas of Australia. Regional areas in NT, WA and QLD may take slightly longer.
Which couriers deliver the goods?
We use multiple couriers including but not limited to: Australia Post, Toll, Hunter Express, Aramex (formerly Fastway) & Allied Express.
Will I receive a tracking number for my order?
You will receive a tracking number via email as soon as we receive it from the courier. Usually 6 - 24 hours after placing your order.
What is your return policy?
For a change of mind, simply repackage the goods in the original packaging and we will send you pre paid shipping labels to return the products back to our warehouse. You will receive a full refund minus our actual cost of shipping. See our returns policy here
What if I don't like the product once I receive it?
If you don't like the product for any reason within 30 days you can return it, no questions asked. You will receive a full refund minus our actual cost of shipping. See our returns policy here
What if there are missing parts to my order or the product is faulty?
Please contact us immediately via email and we will arrange to send you a replacement product or the missing parts.
Can I request a specific time for delivery?
As we use third party couriers, we can only request to them your preferred day or time at the time of booking. It is recommended for you to leave note when booking where they can leave your goods if no one is home when the goods are being delivered.
How do I know if the products I want to order are in stock?
Our website automatically removes products from view when they are out of stock. So in 99.9% of the time, the products listed on our website are in stock.
For any other questions please email us and we will reply to you asap.